INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At HareKart, we understand the importance of receiving exactly what you expect when making a purchase. We strive to ensure that the products you see in the pictures on our website closely match what you receive. While we make every effort to accurately represent our products through high-quality images and detailed descriptions, please note that slight variations may occur due to factors such as lighting and manufacturing processes.
Rest assured, our team is committed to providing you with the highest quality products and service. If you have any questions or concerns about a specific product, feel free to reach out to our customer support team. Your satisfaction is our top priority, and we're here to make sure you have a positive shopping experience with us.

Where can I view my sales receipt?

At HareKart, we believe in transparency and providing our customers with easy access to their purchase information. Once your order is processed and confirmed, you will receive a detailed sales receipt via email. This receipt will include all relevant information such as the items purchased, quantities, prices, taxes, and any applicable discounts or promotions.
If you need to access your sales receipt at any time, you can simply log in to your account on our website and navigate to the 'Order History' section. From there, you'll be able to view and download your sales receipts for your records.
If you have any questions or need further assistance regarding your sales receipt or any other aspect of your order, our dedicated customer support team is here to help. Simply reach out to us, and we'll be happy to assist you.

How can I return an item?

We understand that sometimes a purchase may not meet your expectations, and we want to make the return process as simple as possible for you.
If you wish to return an item, please ensure it meets our return criteria, which typically include:
The item must be in its original condition, unworn, unused, and with all tags attached.
Returns must be initiated within 2 days from the date of delivery.
Some items may not be eligible for return due to hygiene or safety reasons (e.g., perishable goods, intimate apparel, etc.).
To initiate a return, please follow these steps:
Log in to your account on our website and navigate to the 'Order History' section.
Locate the order containing the item you wish to return and select the option to initiate a return.
Follow the instructions to complete the return request and receive a return authorization.
Pack the item securely and include the return authorization slip in the package.
Ship the item back to us using a trackable shipping method.
Once we receive the returned item and verify its condition, we will process your refund or exchange as per our policy.
For more details on our return policy, including any exceptions or special circumstances, please refer to our [Return Policy] page.
If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team. We're here to help make your shopping experience with us as hassle-free as possible.

Will you restock items indicated as ā€œout of stock?ā€

We understand that it can be disappointing when an item you're interested in is marked as 'out of stock.' Rest assured, we're constantly working to replenish our inventory and make popular items available to our customers.
To stay informed about restocks, we recommend signing up for notifications on the product page of the item you're interested in. By providing your email address, you'll be among the first to know when the item is back in stock.
Additionally, we regularly update our website with restock information and announcements on our social media channels, so be sure to follow us to stay informed.
If you have a specific inquiry about a particular item or would like more information about our restocking process, feel free to reach out to our customer support team. We're here to assist you and ensure you have access to the products you love.

Where can I ship my order?

Yes, we offer shipping services for all orders placed on our website. We understand the importance of timely delivery and strive to ensure your order reaches you as quickly and efficiently as possible.
During the checkout process, you'll have the option to select your preferred shipping method based on your location and delivery preferences. We offer several shipping options, including standard shipping, expedited shipping, and in some cases, express shipping for urgent orders.
Once your order is placed and processed, you'll receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment every step of the way.
For more details on our shipping options, estimated delivery times, and any associated costs, please visit our [Shipping Policy] page.
If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team. We're here to help make sure your order arrives safely and on time.

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